About this project
Tier-1/2 IT help desk technician in a Canadian hospital environment. Clinical workstations, EMR access, MFA rollouts, and on-call troubleshooting under HIPAA-style privacy obligations.
Front-line IT support in a hospital environment — clinical workstations, EMR access, MFA rollouts, ticket triage, and escalation. Worked closely with nursing staff and practitioners to keep care delivery unblocked by tech friction.
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